Come on @Evernote – please help me fix this already!

———- Forwarded message ———-
From: Kevin Dern
Date: Tue, Jan 17, 2012 at 9:31 PM
Subject: Re: Ticket #16051-57882 Unresolved issue since May 2010
To: us-support@evernote.com

Hi – this did not work for me. I followed your instructions exactly – still can’t change font.

I tried changing fonts on old notes and a new one. I can change font sizes but not fonts.

Screenshot: http://i.imgur.com/2Y4xF.png

I have discovered that I AM able to change fonts if I go to “Format” and “Show Fonts”… but then the dropdown box only shows the one new font, no other options.

Screenshot: http://i.imgur.com/gVfMg.png

This has gone unresolved for almost 2 years – please help me fix this!

Kevin

 

On Tue, Jan 17, 2012 at 6:40 PM, Evernote – Evernote Support wrote:

Dear Kevin,

We believe that reinstalling the latest Mac version may address the issue that you reported. Please perform the following steps:

Quit Evernote from the elephant icon in the Menu Bar

Drag the Evernote application to the system Trash

Reboot your Mac
Download and install the latest version of the Mac client:
http://www.evernote.com/about/download/get.php?file=EvernoteMac
When you open the download, make sure to drag the Evernote icon into the Applications folder instead of running it from within the installer package.
Eject the disk image and delete the installer file before you run Evernote.
Let us know how this works for you.

Liz
Evernote Support

 

Ticket Information:
Ticket #: 16051-57882
Date Created: 01/16/2012 12:01 PM PDT
Original Request:
Area: Evernote for Mac
Title:Unresolved issue since May 2010
Details:I have been trying to get an issue resolved with you guys since May 2010. (Case number 101284, also 116739 and 178164). I have not been able to change font on Evernote for Mac since early 2010.

You guys keep telling me it’s a bug but this is getting ridiculous.

Please?

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